Utility Billing Office
- Important News
- Payment Options
- Apply for Service
- Stop Service
- Miscellaneous Request Forms
- Water Usage Information
How to read your bill
We have created a new guide to help you read your bill. Follow the link below to check it out
Summer Sewage Rates
It's that time of year again! Summer sewage rate start and stop dates are now posted. Please take time to view the dates for your specific account. CLICK HERE for more information.
Attention Property Managers
We now have an easy application made specifically for you! Please click Apply for Service and select "Property Management Application."
Tippecanoe Housing & Stability Hotline
United Way of Greater Lafayette has created a new Housing & Stability Hotline as a response to COVID-19. This hotline helps in assisting those who may need help with a variety of difficulties, including rent, mortgage and utility payments. You may call or text 765-201-0668 or go to https://www.uwlafayette.org/housing to fill out their online form and find a list of agencies that may be able to help. If you need to request a payment extension with our office, please Click Here.
Additionally, our office has compiled a list of local agencies that may be able to help with your utility bill. Click Here to view the Community Services List.
**Instructions on locating your account number and customer number are below**
Online Payment: To make an online payment, you may click the "Make a Payment" icon below. If it is your first time logging in, you will need to register and link your utility account. Instructions are below.
Pay-by-Phone Option: Please call 833-252-1659. You will need the account and customer number located on your statement.
Pre-Authorized Bank Draft: Each month on the due date, your payment will be automatically deducted from you bank account. There are multiple ways you can sign up for bank draft.
- Citizen Self Service Portal. This is the easiest and quickest way to sign up or update bank draft information. Click the "Make a Payment" icon above.
- Completing the online form and attaching a copy of a blank or voided check. Click here to access the form.
- A Spanish version is available here.
*Please Note: Bank draft requests must be in place before the statement has come out for the month. If your request is received after the statement comes out, it will start on the next billing cycle.
If you need to cancel automatic bank draft, Click Here.
24-Hour Drop Box:
Located on the west side of the building at the drive-up window, enter from Columbia Street.
Mail: You may mail check or money order to PO Box 1688, Lafayette, IN, 47902-1688. Please make them out to City of Lafayette. Also include the top portion of the statement and write account number on your check.
Buying/Owning (Existing) - Businesses purchasing or already own a property, and currently has service or have had service under the same business name or Tax ID. If the business name or Tax ID has changed, fill out Buy/Owning (New) application.
Property Managers/Management Companies
Please fill out the application below to stop service. Please give one business day’s advance when putting in your request. Our office will contact you if we need any additional information.
- Payment Extension Request
- Enroll in Automatic Bank Draft
- Cancel Bank Draft
- Start/Stop Irrigation Service Request
- Turn on/off Snowbird Request
- Leak Adjustment Request
- Garage Sale Permit
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“With numerous options, we make it easy for residents to pay their bill for water, sewer and storm water fees.”
Utility Billing Office
Email the Department
P.O. Box 1688
20 N 6th Street
Lafayette, IN 47902
After Hours Emergency: 765-807-1700
Billing Office Hours
Monday - Friday
8 a.m. - 4:30 p.m.
Telephone Assistance Hours
Monday - Friday
7:30 a.m. - 4:30 p.m.
24-Hour Drop Box Available